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This case study was commissioned by N’weti Comunicação para a Saúde to explore the changes emerging from the implementation of an adapted version of the Community Scorecard (CSC) tool in 11 health facilities catchment areas in Nampula. This case study discusses how N’weti has adapted the Community Scorecard (CSC) tool to better improve the quality of the participation and prospects of accountability for citizens. The case study presents evidence that the adapted CSC tool has resulted in an...
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The Citizen Engagement Program (CEP) in Mozambique is an empowerment and accountability program aiming to improve the quality of health and education services through supporting citizens to monitor them. The program supports citizens to engage with service providers to address identified problems; it also aims to generate evidence for policy and program improvement at the local and national levels. This case study is structured in three main sections. The first section provides a background...
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O presente guião é um instrumento que tem em vista dotar as OSC e cidadãos de modo geral, de conhecimentos sobre o funcionamento dos Conselhos Consultivos Locais (CCLs) de maneira a facilitar a sua participação e a alargar as suas intervenções na área de monitoria e advocacia da governação a nível distrital. Estão apresentados neste guião, os elementos que permitem perceber a organização, a estrutura, funções, e responsabilidades dos Conselhos Consultivos Locais, como eles funcionam, as...
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O Programa Cidadania e Participação (CEP) (2013-2018) apoia os cidadãos na monitoria da qualidade de prestação de serviços de saúde e de educação em quatro províncias de Moçambique, assim como a advogar para a melhoria da qualidade desses serviços nos níveis distrital, provincial e nacional. O CEP pretende contribuir para: uma maior disponibilidade de informação relevante de modo a que os cidadãos tenham um melhor acesso e benefício dos serviços prestados pelo sector público; melhorar as...
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Accountability is a central feature of democracy. Governments must explain what they are doing, justify why they are doing certain things and not others. Moreover, accountability increases the likelihood of the improvement of public services if citizens have the political scope to hold politicians and administrators accountable, and potentially sanction them. Consequently, developing countries as well as the OECD-donor community have committed themselves to working towards the improvement of...
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Since its emergence from a brutal, 17-year civil war, Mozambique’s process of political reform has faced a number of challenges. The first has been to empower ordinary Mozambicans by allowing them to participate in a democratic system and enabling them to voice their demands to the state and hold it accountable. The second has been to rebuild a state with the capacity to respond to citizen demands effectively. And given the long history of violent division, a third challenge has been to...
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