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Grievance redress mechanisms (GRMs) in the public sector are institutionalized processes designed to enable people to complain about and seek redress for services they rightfully should have received. This paper reviews evidence on GRMs from around the world, focusing on mechanisms attached to public services and programs in the Global South, where they are relatively new and emerging fast. GRMs matter in particular in the Global South because they are increasingly widespread and found in...
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Figuring out “what is the work?” we actually do sounds like a simple task, but in fact, it’s surprisingly difficult.
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Efforts to strengthen the accountability of the governing to the governed go back millennia. However, in the past decade there has been a renewed debate about how to advance public accountability. One domain where this conversation has taken place is that of efforts funded by donors (government development agencies and private philanthropies), primarily in the Global South and implemented by a set of national and international actors, including NGOs, private sector project implementors, and...
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This paper aimed at estimating the resources required to implement a community Score Card by a typical rural district health team in Uganda, as a mechanism for fostering accountability, utilization and quality of maternal and child healthcare service.
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Background How do governance interventions that engage citizens in public service delivery planning, management and oversight impact the quality of and access to services and citizens’ quality of life? This systematic review examined high quality evidence from 35 citizen engagement programmes in low- and middle-income countries that promote the engagement of citizens in service delivery through four routes: participation (participatory priority setting); inclusion of marginalised groups;...
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Inequality is a key political issue of our times. It has political consequences, fuelling conflict and raising legitimacy chal‑ lenges for regimes around the world, in democratic and non‑demo‑ cratic settings alike. At the centre of these challenges is the question of accountability: who can be held accountable, on what basis, how and by whom for tackling or failing to tackle which inequalities. In the field of global health, inequality has long been a key issue. A significant body of work —...
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This paper explores the current state of thinking among a range of aid actors (multilaterals, bilateral, applied scholars and international non-governmental organisations) on how to promote empowerment and accountability in fragile, conflict and violence affected settings. It seeks to identify trends, gaps and weaknesses in that thinking, and propose research questions and hypotheses to test. Three underlying sources of confusion are identified that are hindering progress on both...
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Social accountability in the health sector has been promoted as a strategy to improve the quality and performance of health providers in low- and middle-income countries. Whether improvements occur, however, depends on the willingness and ability of health providers to respond to societal pressure for better care. This article uses a realist approach to review cases of collective citizen action and advocacy with the aim to identify key mechanisms of provider responsiveness. Purposeful...
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Empirical evidence of tangible impacts of social accountability initiatives is mixed. This meta-analysis reinterprets evaluations through a new lens: the distinction between tactical and strategic approaches to the promotion of citizen voice to contribute to improved public sector performance. Field experiments study bounded, tactical interventions based on optimistic assumptions about the power of information alone, both to motivate collective action and to influence the state. Enabling...
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O Programa Cidadania e Participação (CEP) (2013-2018) apoia os cidadãos na monitoria da qualidade de prestação de serviços de saúde e de educação em quatro províncias de Moçambique, assim como a advogar para a melhoria da qualidade desses serviços nos níveis distrital, provincial e nacional. O CEP pretende contribuir para: uma maior disponibilidade de informação relevante de modo a que os cidadãos tenham um melhor acesso e benefício dos serviços prestados pelo sector público; melhorar as...
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Why do different services encounter particular constraints and opportunities in their delivery? This working paper identifies a set of characteristics that can be used to differentiate between services, and between functions within them, and asks how these defining or ‘fixed’ characteristics may influence key relationships of accountability and control.
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The development industry is increasingly pushing practitioners to achieve results, and to do better in demonstrating what works, what does not, and explaining why. There is a growing interest in going beyond the measurement of results to being able to understand the basis for success or failure. Consequently, the development of explicit theories of change (ToCs) is starting to be viewed as central to this process, as a key part of what constitutes ‘rigour’ in impact evaluations. Citizen...
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SDC has been implementing projects in support to decentralisation and local governance for about 15 years. Today, arounf 2/3 of SDC's country programmes include a support to local governance and/or decentralisation. For this reason, an independent evaluation of SDC’s achievements on “Decentralisation and local governance” took place in 2006‐2007. One of the recommendations of this evaluation was to carry out a capitalisation of SDC’s experiences in this field. SDC’s Governance ...
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The IDS Participation and Health and Social Change Groups convened a workshop in October 1999 to share experience with the use of participatory approaches in enhancing accountability in the health sector, and to explore some of these challenges. The articles in this bulletin reflect some of the richness of experience on the ground in building effective participation, as well as some of the many issues that arise in moving towards more active citizen engagement with service provision. They...
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Themes / Temas
- Accountability / Responsabilização
- Access to Services / Acesso a Serviços (3)
- Citizenship & Participation / Cidadania e Participação (3)
- Civil Society / Sociedade Civil (1)
- Community scorecard (CSC) / cartão de pontuação comunitária (CPC) (1)
- Conflict / Conflito (1)
- Decentralization / Descentralização (2)
- Empowerment / Empoderamento (1)
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Geography / Geografia
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- Journal Article (7)
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