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Grievance redress mechanisms (GRMs) in the public sector are institutionalized processes designed to enable people to complain about and seek redress for services they rightfully should have received. This paper reviews evidence on GRMs from around the world, focusing on mechanisms attached to public services and programs in the Global South, where they are relatively new and emerging fast. GRMs matter in particular in the Global South because they are increasingly widespread and found in...
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How do popular protests about the basics of everyday life, specifically about energy, come about in settings where political authority is fragmented and conflict and repression common? How do state and political actors respond to protests which disrupt social and economic life, and undermine public authority? To what extent do such mass protests, often justified as inherently moral struggles over the basics of everyday life, empower the powerless or hold the powerful to account in such...
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